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Quality & CQC

Good care has to be safe care. Here is how Twilight maintains quality, and our regulatory information, so you can choose with confidence.

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Twilight carer in a twilight-blue uniform representing safe, high-quality home care in Coventry

Registered with the Care Quality Commission

Twilight Health & Homecare is registered with the Care Quality Commission (CQC) for personal care. The CQC is the independent regulator of health and social care in England, and we welcome the scrutiny that inspection brings.

Our latest inspection report, including our current rating, is published on the CQC website. We link to it directly rather than quoting a rating that may change between inspections, so you always see the most up-to-date information.

Read Our CQC Report

How we maintain quality

  • Careful recruitment, with DBS checks and references for every carer
  • Full induction and training before anyone supports you
  • Ongoing supervision, spot checks and regular team training
  • Personalised care plans, reviewed regularly as needs change
  • Clear records of every visit and open communication with families
  • A culture that welcomes feedback and acts on it

    • Common questions

    Yes. We are registered with the Care Quality Commission (CQC) for personal care, and we are inspected against national standards.

    Care you can trust

    Talk to our friendly Coventry team about how we keep care safe, personal and high-quality, with no pressure and no obligation.

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