Complaints and Feedback
Last updated: 12 October 2026
We want to hear from you
We are committed to providing high-quality care, and we take any concern seriously. If something is not right, please tell us, so we can put it right and improve.
How to raise a concern
You can speak to your carer or care coordinator, call us on 07853 508910, email info@twilightrecruitment.co.uk, write to us at 53-55 Butts Road, Coventry CV1 3BH, or use our contact form. Please give us as much detail as you can.
How we handle complaints
We will acknowledge your complaint promptly, look into it carefully and fairly, keep you informed of progress, and give you a full written response once our investigation is complete.
If you are not satisfied
If you are not happy with our response, you can contact the Local Government and Social Care Ombudsman at lgo.org.uk, who look into complaints about adult social care. You can also share concerns about care quality with the Care Quality Commission at cqc.org.uk, who regulate care providers.
Your care will not be affected
Raising a concern will never affect the care you or your loved one receives. We are grateful for feedback, because it helps us do better. This form and our office line are not an emergency service. If someone is at immediate risk, contact their GP, NHS 111 or 999.
Raise a concern
Use the form below and the manager responsible for complaints will be in touch.