Privacy Policy
Last updated: 12 October 2026
This policy explains how we handle your personal information.
Who we are
Twilight Health & Homecare Services Ltd (company number 10275538) is the data controller for the personal information we hold. Our office is at 53-55 Butts Road, Coventry CV1 3BH. You can contact us about privacy at info@twilightrecruitment.co.uk. We are registered with the Information Commissioner's Office.
The information we collect
We collect information you give us through our enquiry, callback, care assessment, professional referral, careers and staffing forms, and when you contact us by phone or email. Depending on the form, this may include your name, contact details, postcode, the nature of the support you are enquiring about, and details relevant to a job application or a staffing request.
Special category information
Information about health or care needs is special category data under UK GDPR. We only collect what we need to respond to your enquiry and arrange care, we ask you not to share detailed medical information through website forms, and we handle any such information with extra care.
How we use your information
We use your information to respond to your enquiry, arrange and provide care, consider job and staffing applications, meet our legal and regulatory duties, and improve our service.
Our lawful basis
We rely on an appropriate lawful basis under Article 6 of the UK GDPR, and where we process special category data we also rely on an appropriate Article 9 condition.
Sharing your information
We do not sell your information. We may share it with staff who need it to provide care, and with professionals, authorities or service providers where necessary and lawful.
How long we keep it
We keep your information only as long as necessary for the purposes above and to meet our legal duties.
How we protect it
We use appropriate technical and organisational measures to keep your information secure, and we restrict access to those who need it.
Your rights
You have rights over your personal information, including to access, correct, erase, restrict or object to its use, and to data portability. To exercise your rights, contact us at info@twilightrecruitment.co.uk. You also have the right to complain to the Information Commissioner's Office at ico.org.uk.
Cookies
Our website uses cookies. Please see our Cookie Policy.
Changes
We may update this policy from time to time. The latest version will always be on this page.